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CarePoint Medical Privacy Policy

CarePoint Medical Web Site Terms and Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY. These Terms of Use describe rules for visitors to this CarePoint Medical, LLC. (“CarePoint Medical”) web site. This web site (“Site”) is owned and operated by CarePoint Medical/CarePoint Healthcare LLC. Your access to CarePoint Medical.com is subject to the following Terms and Conditions, which may be updated by us from time to time without notice to you. We may change these Terms of Use at any time. Please review the Terms of Use each time you visit the Site. By using this Site, it means you accept the most recent version of the Terms of Use. If you disagree with these Terms and Conditions (as they may be amended from time to time), or are dissatisfied with this Site, your sole and exclusive remedy is to discontinue using this Site.

DISCLAIMER. THE INFORMATION ON THIS SITE IS PROVIDED “AS IS” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CarePoint MEDICAL MAKES NO REPRESENTATION OR WARRANTY THAT THE INFORMATION CONTAINED ON THIS SITE WILL BE UNINTERRUPTED, TIMELY OR ERROR-FREE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS NECESSARY TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THIS SITE IS FREE OF VIRUSES AND ANY OTHER POTENTIALLY DESTRUCTIVE COMPUTER CODE.

Some jurisdictions do not permit the exclusion or limitation of implied warranties. Therefore, only if required by applicable law, some or all of the exclusions above may not apply to you. You may have other rights from jurisdiction to jurisdiction.

EXCLUSION OF DAMAGES. IN NO EVENT SHALL CarePoint MEDICAL BE LIABLE FOR ANY DAMAGES OF ANY KIND OR NATURE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL (INCLUDING LOSS OF PROFIT), EXEMPLARY, PUNITIVE, CONSEQUENTIAL (INCLUDING PERSONAL INJURY/WRONGFUL DEATH) OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE EXISTENCE OR USE OF THIS INTERNET SITE AND/OR THE INFORMATION OR CONTENT POSTED ON THIS WEB SITE, REGARDLESS OF WHETHER CarePoint MEDICAL HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not permit the exclusion of certain types of damages. Therefore, only if required by applicable law, some or all of the exclusions above may not apply to you. You may have other rights from jurisdiction to jurisdiction.

YOUR USE. You understand, acknowledge and agree to the following:

By using this Site, you agree not to disrupt or intercept our electronic information posted on this Site or any of our servers. You also agree not to attempt to circumvent any security features of our Site, and to abide by all applicable local, state, federal and international laws, rules and regulations.

You grant CarePoint Medical the right to use all content you upload or otherwise transmit to this Site, subject to these Terms and Conditions and CarePoint Medical’s Privacy Policy in any manner CarePoint Medical chooses, including, but not limited to, copying, displaying, performing or publishing it in any format whatsoever, modifying it, incorporating it into other material or making a derivative work based on it.

Except as expressly stated and agreed upon in advance by CarePoint Medical, no confidential relationship shall be established in the event that any user of this Site should make any oral, written or electronic communication to CarePoint Medical. If any CarePoint Medical site requires or requests that such information be provided, and that such information contains personal identifying information (e.g. name, address, phone number, etc.), CarePoint Medical shall use and maintain it in a manner consistent with our Privacy Policy.

INTELLECTUAL PROPERTY. The materials on this web site (“Information”) are the sole property of CarePoint Medical, except for information provided by third-party providers under contract to CarePoint Medical. Permission to use the Information is granted, provided that (1) the above copyright notice appears on all copies; (2) use of the Information is for informational and non-commercial or personal use only; (3) the Information is not modified in any way; and (4) no graphics available from this Site are used separate from accompanying text. CarePoint Medical is not responsible for content provided by third-party providers, and you are prohibited from distribution of such material without permission of the owner of the copyright therein. Except as permitted above, no license or right, express or implied, is granted to any person under any patent, trademark or other proprietary right of CarePoint Medical.

LINKS TO OTHER WEB SITES. This Site may contain links to web sites not operated by CarePoint Medical. We provide these links for your convenience, but we do not review, control, or monitor the materials on any other web sites. These web sites may contain information about uses of CarePoint Medical products or therapies that have not been approved in the United States. We do not control or endorse this type of information. Your use of other web sites is subject to the terms of use of those web sites, including the privacy policies of those web sites.

MEDICAL DISCLAIMERS. CarePoint MEDICAL DOES NOT GIVE MEDICAL ADVICE, NOR DO WE PROVIDE MEDICAL OR DIAGNOSITC SERVICES. The materials on this Site are for your general educational information only. Information you read on this Site cannot replace the relationship that you have with your health care professional. CarePoint Medical does not practice medicine or provide medical services or advice and the information on this web site should not be considered medical advice. You should always talk to your health care professional for diagnosis and treatment. Your reliance upon content obtained by you at or through this Site is solely at your own risk.

Health information changes quickly. Therefore, it is always best to confirm information with your health care professional if you have questions regarding a medical condition. IN A MEDICAL EMERGENCY, CALL YOUR PHYSICIAN OR 911 IMMEDIATELY.

This Site contains information about products and therapies authorized in the United States, and is intended for a United States audience. If you live outside the U.S., you may see information on this web site about products or therapies that are not available or authorized in your country.

PRIVACY AND SECURITY. CarePoint Medical is committed to safeguarding your privacy online. CarePoint Medical understands the importance of privacy to our customers and visitors to our Site. CarePoint Medical’s use of personally identifiable information is governed by our Privacy Policy and by accessing and using our Site, you agree to be bound by that policy in its entirety.

LIMITATION OF LIABILITY. You agree that neither CarePoint Medical nor any person or company associated with CarePoint Medical shall be liable for any damage resulting from your use or inability to use this web site or the materials on this web site. This protection covers claims based on warranty, contract, tort, strict liability, and any other legal theory. This protection covers CarePoint Medical, its officers, directors, employees, agents, and suppliers mentioned on this web site. This protection covers all losses including, without limitation, direct or indirect, special, incidental, consequential, exemplary, and punitive damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption.

The total liability of CarePoint Medical, its officers, directors, employees, agents, suppliers, if any, for losses or damages shall be limited to the amount of your actual damages, not to exceed U.S. $ 100.00. The limit of liability may not be effective in some states. In no event shall CarePoint Medical, its officers, directors, employees, agents, or suppliers be liable to you for any losses or damages other than the amount described above. All other damages, direct or indirect, special, incidental, consequential, exemplary, or punitive, resulting from any use of the web site or materials are excluded even if CarePoint Medical has been advised of the possibility of such damages.

OUTSIDE THE U.S. CarePoint Medical makes no claims that the Site is appropriate for access or use outside the U.S. Your access and/or use of our Site is at your own risk, and you are responsible for compliance with the laws of your jurisdiction.

OTHER RULES ABOUT THIS WEB SITE. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

You agree that these Terms and Conditions describe the entire relationship between CarePoint Medical with respect to its subject matter.  CarePointmedical.com was created and is operated under the laws of the State of Virginia. The laws of the State of Virginia will control the terms and conditions provided in these Terms and Conditions, without giving effect to any principles of conflict of laws. If a court of competent jurisdiction finds that any provision of these Terms and Conditions is invalid or unenforceable, you agree that the other provisions of these Terms and Conditions will remain in full force and effect. You agree that regardless of any applicable law to the contrary, you cannot file a claim or cause of action arising out of or related to CarePointmedical.com or these Terms and Conditions more than one (1) year after such claim or cause of action arose.


CarePoint Medical Privacy Policy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED OR DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

At CarePoint Medical, we are committed to using your health information responsibly and in compliance with the law. This Notice of Privacy Practices explains how we will meet the requirements of the Privacy Regulations of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). This Notice is intended to help you understand how we collect, use and disclose your health information.

WHO MUST ABIDE BY THE NOTICE

All employees, staff and other personnel who provide services must abide by this Notice.

The people and organizations to which this Notice applies may be referred to as “CarePoint Medical,” “we,” “our” or “us.” We provide services and products to individuals throughout the United States. We may share your information with each other for the purposes of treatment and as necessary for payment and operations activities as described below.

UNDERSTANDING YOUR PROTECTED HEALTH INFORMATION

This Notice applies to your protected health information. When you receive medical supplies or care from a healthcare provider like CarePoint Medical, a record of that care is made. This record contains information on your diagnosis, treatment, medical supplies needed, prescriptions and future plan of treatment. This record is used to plan your care and to communicate with other healthcare providers about your care. Your health information is protected by HIPAA.

OUR LEGAL DUTIES

We are required by law to maintain the privacy of your health information. We are required to provide this Notice to any patient who asks for it. We are required to abide by the terms of this Notice until we adopt a new one. We are required to post our current Notice on our web site: www.CarePointmedical.com.

YOUR RIGHTS

Although your health record is the physical property of CarePoint Medical, the information belongs to you. Under HIPAA, you have the following rights:

  • You have the right to obtain a copy of this Notice. If you have received this Notice electronically, you may receive a paper copy by contacting the Privacy Officer at the address shown at the end of this Notice. You have the right to access the health information about you that we have in our designated records, subject to certain limitations. Please make this request in writing to our Privacy Officer. Your request must be signed and it should specifically list the information you want copied (i.e. “I want copies of my records from June 1, 2006 - October 31, 2006.”). We may charge a fee for the cost of copying and mailing the records.

  • You have the right to obtain an accounting of certain disclosures of your information. This is a list of the times we have given your information to others for purposes other than treatment, payment and healthcare operations or releases pursuant to a signed authorization. Your request should be in writing and sent to the Privacy Officer.  The first list that you receive within a twelve-month period will be free. We may charge you for the costs of providing additional lists. We will notify you of the cost involved and you may choose to withdraw or modify your request before any costs are incurred. The right to receive this information is subject to certain exceptions, restrictions and limitations.

  • You have the right to ask us to communicate with you at a special address or by special means. For example, you may ask us to use a different address or to communicate with you electronically. We will not ask you to explain why you are making the request. We will agree to reasonable requests. Please make this request in writing to our Privacy Officer.

  • You have the right to ask us, in writing, to restrict how we use or disclose your health information. We will consider your request, but we are not required to agree to it. For example, we cannot agree to restrict disclosures that are required by law.

  • You have the right to ask us to amend your health information you believe is incorrect or incomplete. You must make this request in writing and explain the reason you believe the information is not correct or complete. We may deny your request if we did not create the information, if it is not part of the records we use to make decisions about you, if the information is not something you would be permitted to inspect or copy or if it is complete and accurate.

  • We may ask for your written authorization if we plan to use or disclose your health information for reasons not covered in this Notice. If you authorize us to use or disclose your information, you have the right to revoke the authorization at any time, in writing, unless we have released information prior to receiving your revocation. For more information about authorizations, please contact our Privacy Officer.

WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION IN THE FOLLOWING WAYS

CarePoint Medical is required to inform you of how we may use your health information. We may use your health information for a number of purposes, including treatment, payment and healthcare operations. For each purpose, we have written a brief explanation. In some cases we have also provided examples. These examples do not include all of the specific ways we may use or disclose information.

Service and Treatment - As it pertains to CarePoint Medical, treatment means providing you with medications, supplies and durable medical equipment services as ordered by your physician. Treatment also includes coordination and consultation with your physician and other healthcare providers. For example, we may share information with your physician or other healthcare providers to determine the best medical supplies for you. Your medical record will contain information about the services and supplies that CarePoint Medical provides to you.

Payment - We will use and disclose your information as necessary to obtain payment for the services and supplies we provide to you. For example, we may use your information to obtain reimbursement from your insurance carrier for the supplies and services ordered by your physician. Payment activities include, but are not limited to, eligibility determination, pre-certification, billing and collection activities, obtaining documentation required by your insurer, providing personal health information to your insurer and when applicable, disclosure of limited information to consumer reporting agencies.

Friends and Family - We may disclose to a family member, other relative, close personal friend or any other person identified by you, the health information directly relevant to such person's involvement with your care or payment related to your health care. We will not disclose to family or friends if you tell our Privacy Officer that you object.

Healthcare Operations - We may use or disclose your health information for activities that are needed to operate CarePoint Medical. Operations can include, but are not limited to, review of your health information by our healthcare staff to ensure compliance with all federal and state regulations. For example, information may be used to improve the quality and effectiveness of the services provided to you. Healthcare operations also include business planning and management, certain marketing activities and general administrative activities.

Information to Patients - We may use your health information to provide you with information about treatment options or other health-related services that we provide.

Required by Law or Law Enforcement - We may disclose your health information to others as required by law. This may include reporting information to government agencies that monitor the health care system. This also includes providing information to locate a suspect, fugitive, missing person or in connection with suspected criminal activity. We may also disclose information in response to court orders, subpoenas or other lawful requests.

Public Health and Oversight - We may disclose health information to agencies authorized by law to conduct health oversight activities, including audits, investigations, licensing and similar activities. We may also disclose information to the Food and Drug Administration related to adverse events with respect to food, supplements, product and product defects or post-marketing surveillance information to enable product recalls, repairs or replacement.

To Report Abuse - We may disclose health information when the information relates to a victim of abuse, neglect or domestic violence. For example, we may provide limited information to a social service or protective services agency acting to protect you. We will make this report only in accordance with laws that require or allow such reporting or with your permission.

Other Specialized Purposes - We may disclose your health information for a number of other specialized purposes. We will only disclose as much information as is necessary for the purpose. For instance, we may disclose your information to coroners, medical examiners and funeral directors. We may also disclose information for organ, eye or tissue donation or for national security, intelligence and protection of the president. We may disclose the health information of members of the armed forces as authorized by military command authorities. Under certain circumstances, we may disclose information to avert a serious threat or harm. We may disclose limited information about you to notify local agencies of your need for life sustaining equipment or assistance in evacuation due to your medical condition. For example the power, gas or phone company and emergency medical services in the event of an emergency such as a flood or hurricane. We may also disclose your health information to your employer for purposes of workers’ compensation and work site safety laws.

Business Associates - We may disclose health information to attorneys, accountants and others acting on behalf of CarePoint Medical. These individuals or entities are called Business Associates and they are asked to sign written contracts agreeing to safeguard the confidentiality of the information.

CHANGES TO THIS NOTICE

Please be advised that CarePoint Medical reserves the right to change the terms of its Notice of Privacy Practices and to make those changes applicable to all health information maintained at that time. Any new or revised Notices are available upon request or by visiting www.CarePointmedical.com.

FOR MORE INFORMATION, TO REPORT A  PROBLEM OR FILE A COMPLAINT

Please Contact:

CarePoint Medical
Attn: Privacy Officer
6641 West Broad Street, Suite 250
Richmond VA  23230

If you think your privacy has been violated, you may also file a complaint with the Secretary of the Department of Health and Human Services. We will not retaliate against you for filing a complaint.

 

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